Sensor not reporting

If a Coop Climate Sensor has gone quiet — its last-seen timestamp in the Portal keeps drifting older, or temperature and humidity readings stop updating — walk through this list.

The Coop Climate Sensor is mains-powered through the system; it does not run on a battery you can replace. “Battery dead” is therefore not a thing here. The likely causes are signal-range and Controller-side problems.

1. Is the Controller online?

Open the Portal and check the Controller’s status. If the Controller is offline, every sensor paired to it will appear stale — the sensors themselves may be working perfectly, but the Controller is the only path their readings take to the cloud.

If the Controller is offline, fix that first: see Controller offline. The sensors usually return to reporting within a minute or two of the Controller coming back online.

2. Line of sight to the Controller

The Coop Climate Sensor talks to the Controller over a short-range wireless link. Range is usually plenty inside a typical backyard coop, but two situations can shorten it:

• Metal between the sensor and the Controller. A sheet-metal partition, a heavy hardware-cloth panel, or a wire-wrapped post between the two devices can attenuate the signal enough to drop the link.
• Distance plus obstruction. A sensor on the far side of a long coop, with feeders, nest boxes, and bedding in between, can sit at the edge of reliable range.

If you can reach the coop, try temporarily moving the sensor closer to the Controller — a few feet for ten minutes — and watch the Portal. If the sensor recovers when closer, range is the issue. The fix is either repositioning the Controller or the sensor (move whichever is easier) or removing metal in between.

3. Mounting surface

If the sensor was recently moved to a metal mounting surface (a hardware-cloth panel, a galvanized wall) without the included non-conductive isolation pad, the sensor’s antenna can detune and lose range even at modest distance. Re-mount the sensor with the isolation pad — or any small piece of plastic, wood, or foam — between the sensor body and the metal.

4. Re-pairing

If the Controller is online, the sensor is within range, and the mounting is right but the sensor still does not appear, the sensor may need to be re-paired. The re-pair procedure is currently operator-assisted; contact support and we will walk through it with you.

5. Contact support if it has been more than 10 minutes

If the Controller is confirmed online and the sensor has been silent for more than 10 minutes despite the checks above, escalate to support. Include your customer number, the Controller short identifier, and which sensor is affected.

Last updated: 2026-05-14.