Egg not lit

An Egg that has gone completely dark has lost power, lost WiFi, or both. Walk through this list.

1. Power

The Egg runs on USB power. Confirm:

• The USB cable is firmly plugged into the back of the Egg and into the wall adapter.
• The wall adapter is plugged into a working outlet.
• The outlet has power. (Plug a phone charger or a lamp into the same outlet to confirm.)

If you see any light at all on the Egg — flashing white, steady white, anything — the Egg has power and you should move to the WiFi step.

2. WiFi

The Egg needs WiFi at all times to display coop state. Check:

• Is your home WiFi network working? Other devices online?
• Did your WiFi network’s name (SSID) or password change recently? A router replacement, an ISP swap, or a router factory-reset all change WiFi credentials, and the Egg cannot guess the new ones.

If the WiFi credentials have changed, the Egg needs to be re-provisioned to the new network. The re-provisioning procedure is currently operator-assisted; contact support and we will walk through it with you.

3. Reset

If the Egg has power, WiFi is up, the WiFi credentials have not changed, and the Egg is still dark, try unplugging the Egg for 30 seconds and plugging it back in. The Egg will boot through its flashing-white sequence, find WiFi, and resolve to a color.

If after a restart the Egg sits on flashing white indefinitely, the Egg is failing to reach the cloud. Contact support with your customer number, the Egg’s four-character identifier (on the bottom of the Egg), and the approximate time you noticed it went dark.

Last updated: 2026-05-14.